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FAQ

FAQ

This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.

Yes, of course. We make a independent design according to your requires. You have the power to change everything into your favorite in the rule of safe.

Our products are suitable for every childcare centers, malls, restaurants, healthcare centers, fitness parks, theme parks, recreation areas, airports, water areas, museums, and stadiums - any place that children and toddlers like to play.
First of all, gather your concepts and themes, available budget and detailed space size. It would be much helpful if you have the cad file of the space. Then contact us. We will work with you closely at each and every step – from concept design through project management and installation.
HIDEOSEEK PLAYGROUND requires the wire transfer(T/T), 50% deposit to start production, 50% balance before loading goods. We can accept L/C in sight for big order, western union, paypal or cash are also acceptable in some cases. Welcome to contact our sales representatives for more details.

We usually deliver by sea. Our normal port is Ningbo, China. So we commonly show you the FOB Ningbo price. If you have the special require of port, pls let us know it.

It depends on the different order. For common order, the delivery time is 1 to 2 weeks. If it comes with holiday or peak season, the delivery time will be notified in advance from our sales representatives.

We will show you the detailed installation handbook. You may self-install or one of our trained installers will take care of installation. The installation cost depends on the different order.

HIDEOSEEK PLAYGROUND offers a One Year Limited Warranty on HIDEOSEEK® products based on manufacturing defect. In order to receive a refund or exchange for the HIDEOSEEK product or system, it must have been purchased directly from HIDEOSEEK PLAYGROUND or from an authorized HIDEOSEEK PLAYGROUND distributor. HIDEOSEEK PLAYGROUND RESERVES THE RIGHT TO CHANGE, MODIFY, OR CANCEL THIS GUARANTEE AT ANY TIME.
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